Frequently Asked Questions

Once you “Place Order” & make payment you will receive a confirmation email to the email address you supplied with your order (please also check your spam/junk folder).

If you do not receive a confirmation email within 2 hours of placing your order, please contact: hello@scentmethod.com

Free Shipping on orders over $125.00*.

Shipping costs for orders under $125, orders containing excluded products or orders shipping to excluded postcodes is determined by the weight of the order. This is calculated in the checkout. *Please check our exclusions to free shipping in drop down below.

We ship with both Direct Freight and Australia Post. You will have a choice of courier at checkout.

Please note, we cannot ship more than 500ml of fragrance and/or 16 kilos with Australia Post. Due to the universal postal convention we cannot ship fragrance or diffuser bases across water with Australia Post. Consequently, orders to Tasmania can only be shipped with Direct Freight.

Free Shipping does not apply to orders that contain any of the below products:

10L Fragrance Oils
Wax
Glassware

Free Shipping does not apply to the below postcodes or suburbs including the word Island.

Shipping costs will be determined by parcel weight and delivery location for these postcodes.

840, 845, 846, 847, 852, 854, 862, 870, 872, 880, 881, 885, 886, 2343, 2350, 2356, 2357, 2359, 2360, 2361, 2365, 2369, 2381, 2386, 2387, 2388, 2395, 2396, 2397, 2398, 2399, 2401, 2402, 2403, 2404, 2405, 2406, 2408, 2409, 2410, 2411, 2422, 2423, 2426, 2428, 2430, 2431, 2439, 2440, 2441, 2443, 2446, 2447, 2448, 2449, 2450, 2453, 2454, 2456, 2460, 2462, 2464, 2466, 2469, 2472, 2473, 2474, 2475, 2476, 2477, 2478, 2480, 2483, 2484, 2490, 2624, 2625, 2627, 2672, 2715, 2732, 2733, 2735, 2736, 2787, 2790, 2792, 2793, 2795, 2797, 2798, 2799, 2800, 2803, 2804, 2805, 2807, 2808, 2809, 2810, 2817, 2820, 2828, 2831, 2832, 2833, 2836, 2839, 2840, 2842, 2844, 2846, 2848, 2849, 2850, 2852, 2864, 2868, 2870, 2871, 2873, 2874, 2875, 2876, 2877, 2878, 2879, 2880, 2898, 2899, 3213, 3218, 3233, 3234, 3235, 3236, 3237, 3238, 3239, 3240, 3241, 3243, 3249, 3251, 3260, 3322, 3330, 3342, 3351, 3352, 3363, 3364, 3370, 3371, 3373, 3375, 3377, 3384, 3385, 3393, 3395, 3396, 3414, 3418, 3423, 3424, 3460, 3461, 3465, 3468, 3469, 3472, 3475, 3477, 3478, 3480, 3483, 3485, 3487, 3490, 3494, 3512, 3525, 3527, 3529, 3530, 3531, 3533, 3537, 3540, 3542, 3544, 3546, 3549, 3562, 3566, 3567, 3568, 3579, 3580, 3581, 3583, 3584, 3585, 3586, 3588, 3589, 3590, 3591, 3594, 3595, 3596, 3597, 3608, 3658, 3665, 3673, 3678, 3699, 3712, 3714, 3720, 3722, 3723, 3737, 3741, 3756, 3764, 3825, 3833, 3880, 3885, 3889, 3896, 3956, 4025, 4183, 4184, 4310, 4341, 4343, 4344, 4347, 4352, 4359, 4361, 4362, 4370, 4371, 4374, 4405, 4406, 4407, 4408, 4410, 4416, 4417, 4421, 4422, 4423, 4425, 4427, 4428, 4470, 4471, 4472, 4474, 4475, 4477, 4478, 4479, 4480, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4494, 4496, 4497, 4498, 4507, 4515, 4570, 4581, 4605, 4606, 4613, 4620, 4626, 4650, 4659, 4660, 4662, 4670, 4671, 4673, 4674, 4676, 4677, 4678, 4680, 4694, 4695, 4699, 4700, 4702, 4703, 4705, 4707, 4709, 4724, 4725, 4726, 4727, 4728, 4730, 4731, 4732, 4733, 4735, 4736, 4737, 4738, 4739, 4741, 4743, 4757, 4800, 4803, 4804, 4805, 4807, 4816, 4819, 4823, 4824, 4825, 4828, 4829, 4830, 4849, 4850, 4858, 4871, 4872, 4873, 4874, 4875, 4876, 4880, 4883, 4884, 4885, 4886, 4887, 4888, 4890, 4891, 4892, 4895, 5204, 5214, 5220, 5221, 5222, 5223, 5262, 5267, 5268, 5271, 5272, 5275, 5291, 5495, 5601, 5606, 5690, 5713, 5723, 5734, 6161, 6225, 6327, 6346, 6426, 6427, 6434, 6438, 6443, 6507, 6537, 6646, 6701, 6705, 6722, 6725, 6728, 6731, 6733, 6740, 6743, 6753, 6765, 6770, 6799, 7150, 7255, 7256, 7257, 7321.

Yes! Simply select ‘Local Pickup’ at checkout to choose our free Click & Collect service. Orders will be ready for pickup from our Prestons showroom in 2-4 business days. You will receive an email when your order is ready and we will call to arrange a pick up time during business hours.

Please note, local pickup orders will be held for 30 days in our warehouse after which we reserve the right to restock the items back on our shelf. Orders collected after the 30 day period will be packed on the day of pick up.

Pick Up Instructions

If you are coming from the Bernera Road intersection, turn left into the side road running parallel to the main road. Look out for the Scent Method sign.

Parking is available out the front. The showroom is located to the left-hand side and labelled with a ‘Click & Collect’ sign.  

If your payment is declined, you will either be directed to the Scent Method website, or it will ask you to make payment again with another payment method or credit card.

Please contact hello@scentmethod.com immediately. If your order has not been dispatched, we will do our best to change the order for you.

Please note, 10L Fragrance Oils are made to order. Due to this, we cannot process cancellations or changes on orders containing 10L Fragrance Oils once they have been placed.

Unfortunately, if your order has been dispatched, we will be unable to stop delivery however we will allow you to return the item for a full refund (minus the cost of delivery & provided the items are returned in original condition).

Please note that the cost of returning the item will need to be covered by the customer.

We understand that the privacy of your details is important, so we take this very seriously.

Please refer to our privacy policy. If you have any further questions about our policy, please contact us via hello@scentmethod.com

We accept Visa, Mastercard and Paypal. We also offer payment via Afterpay.

Yes we currently offer Afterpay. Look for it above the "add to cart" button on product listing pages.

SPEND & SAVE MAY 2026 – Discount does not apply to Wax, Sampler Packs or Outlet items. Does not apply in conjunction with any other offer, discount code or Scent Method Masters loyalty reward.

Qualifying for a free gift with purchase is determined based on the purchased order amount and is not inclusive of shipping costs.

Unless otherwise stated, all promotions are permitted for one use per customer, are available only while stocks last, and are not to apply in conjunction with any other offer. Please note codes are valid for a limited time & exclude already reduced items (apply to full price products only). We can only offer one promotion or discount code per cart, unless otherwise stated.

We use Direct Freight (express courier service) & Australia Post to deliver all our orders.

Please note, we cannot ship more than 500ml of fragrance and/or 16 kilos with Australia Post. Due to the universal postal convention we cannot ship fragrance or diffuser bases across water with Australia Post. Consequently, orders to Tasmania can only be shipped with Direct Freight.

Please contact us at hello@scentmethod.com if you need to request authority to leave with Direct Freight. If you miss a delivery you will be contacted by Direct Freight to arrange redelivery. We strongly suggest using a delivery address with someone readily available to accept the parcel (like a workplace address).

** DIRECT FREIGHT DO NOT DELIVER TO PO BOXES **

3 - 5 business days for delivery to: NSW, VIC, ACT

5 - 8 business days for delivery to: SA, NT, QLD, TAS

8 - 10 business days for delivery to: WA

*Please note, during sale periods processing times may experience delays due to increased order volumes. Our delivery times are estimates only.

When your order has been dispatched you will receive a confirmation email with a tracking number so you can check your delivery status at any time. 

If you haven't received a confirmation email or have any questions regarding the delivery of your order, please contact hello@scentmethod.com

Please contact hello@scentmethod.com immediately.

If your order has not been dispatched, we will do our best to change the delivery address for you.

Due to quality control and hygiene reasons, we do not accept ‘change of mind’ returns on the following products: fragrances, essential oils, diffuser bases, perfume bases, glassware, equipment, wicks, wax, and liquid soap & cream. This ensures we only sell products that have not been tampered with or exposed to temperature changes.

If your item is faulty, damaged or not as described, please contact us at hello@scentmethod.com so we can assist.

Where a return is approved, items must meet the following conditions:

• Returned within 30 days of receipt
• Proof of purchase is provided
• Items are unused and in original, undamaged packaging

Customers are responsible for return shipping costs and items must be securely packaged to prevent damage in transit.

Please allow 5–7 business days for processing. Shipping costs are non-refundable unless the item is faulty.

We do not offer refunds on gift cards or store credits.

To request a return, please email hello@scentmethod.com and we will provide further instructions.

The Refreshed Scents Collection features a selection of your most-loved fragrances, thoughtfully updated in collaboration with our in-house perfumer.

Each fragrance stays true to the scent profile you already know and love, now available at a more accessible price point.

We are always looking for ways to refine and improve what we offer. By working
with updated formulations and more advanced production methods, we have been able to refresh a selection of fragrances while maintaining their familiar
scent profiles.

Advancements in ingredients and improvements in how we produce our fragrances have allowed us to create these updated versions more efficiently.

This means we can offer them at a lower price point, while maintaining the same high standards you expect from us.

No. Refreshed Scents are crafted to the same high standard as our original fragrances.

There is no compromise on quality or performance, just a more accessible price.

Refreshed Scents are updated versions of selected fragrances, created using newer, modernised formulations and refined production methods.

They stay true to the scent profiles you are familiar with, while offering another option at a lower price point.

Yes. Our original fragrances remain available alongside the Refreshed Scents Collection.

This gives you the flexibility to choose the version that best suits your preferences and projects.

Both options are crafted to the same high standard and designed to perform reliably across applications.

Your choice may come down to personal preference or budget. Refreshed Scents offer a more accessible price point, while the originals remain available for those who prefer them.

Yes. Refreshed Scents are developed to meet the same performance standards you expect.

They are carefully tested to ensure consistent and reliable results.

“RE” stands for Refreshed.

It helps distinguish these updated fragrances from the original versions so you can easily identify and choose between them.

Yes. All of our fragrances, including Refreshed Scents, are developed and manufactured to consistently high standards, with a focus on quality, reliability and performance.

Yes. We prioritise consistent supply so you can confidently plan and create without disruption.

Our fragrance oils are available in two bottle sizes – 50ml and 500ml. If you purchase 100ml you will receive 2 x 50ml bottles. If you purchase 2.5L you will receive 5 x 500ml bottles.

Due to the colder weather in winter, fragrances can "freeze up". This means the powder content re-solidifies partially in the liquid fragrance. To recify this, please place the fragrance bottle into hot water until the powder re-dissolves.

The flashpoint is the temperature at which a fragrance can inflame if exposed to a spark. 

Our maximum fragrance loading percentage for candles is 10% per kilogram of wax. For example, for 1kg of wax you would need 100g of fragrance oil. Our fragrance loading percentages are recommendations and require testing for optimal results.

The average life span of fragrance oil is 1 year. We recommend storing a cool, dry place away from sunlight and heat.

Our fragrance oils are perfectly formulated for use in all of our wax blends. It is important to note that different wax types offer varying hot and cold scent throws. You will need to conduct personal testing for your desired fragrance strength. 

Yes, most of our fragrance oils can be used in soap and body lotion products! Please refer to the application percentages and the uploaded IFRA Certificates on each fragrance product page for more information. 

We do not recommend using our fragrance oils in electric diffusers as we have not tested our fragrances for this purpose. Our fragrances are tested and made for reed diffusers, perfumes, bath & body products and candles.

Top notes are the first part of the fragrance you can smell. Think when you first take the lid off a candle.

Middle notes also known as heart notes, is the smell, which is layered in the middle of the fragrance, think of the smell once you have been burning for 20-30 minutes. 

Lastly, base notes. Base notes are the scent that linger. 

Our fragrances are a mixture of natural and synthetic raw materials. Colours may vary in batches due to the variables in natural materials, such as harvest, location, and time for year. However, we assure that the quality of the fragrance is not compromised. 

Vanillin is the naturally occurring chemical compound that we recognise as the primary aroma of vanilla. It serves as a fixative in many fragrance oils not only for its chemical interactions with other notes but also for its warm, sweet tone. Vanillin has a tendency to oxidise. When mixed with wax and exposed to sunlight or oxygen it can transform into a beige, yellow or brownish hue. You may need to use a Vanilla Stabiliser to achieve a creamy, white wax finish.  

There are factors that will influence how long a diffuser will last. This includes air conditioning, humidity, length of reeds and direct sunlight. We always recommend conducting your own tests. 

Flip the reeds as often or as little as you like, depending on how much of a fragrance hit you are after.

Yes, our fragrance oils are safe to use in our diffuser bases. Please ensure to test fragrance loading for your desired scent throw.  

We recommend using no more than 25% fragrance when making a reed diffuser. Please refer to the IFRA Certificates for a fragrance loading guide on each fragrance.

DG is the acronym for ‘Dangerous Goods’. This means that such goods or chemicals are classified as dangerous goods when they are either locally or internationally transported. DG diffuser bases give a stronger fragrance throw however due to the evaporation rate of a higher content of ethanol; it has a shorter life compared to a Non-DG diffuser base. 

Non-DG is the acronym for 'Non-Dangerous Goods'. This means that such goods or chemicals are not classified as dangerous goods when they are either locally or internationally transported.

Our waxes can be used in all vessels and containers where the wax stays in the vessel. Our wax options are not suitable for pillars. They are formulated with minimal shrinkage for optimal adhesion to vessels. The waxes will not hold their shape if taken out of a mould to burn freestanding as a pillar candle.  

The melting temperature of wax is the point at which the wax liquefies. The pouring temperature is the temperature at which you pour the fragranced wax into the vessel or container. 

Please note that pour temperatures may vary depending on equipment, candle vessels and sizes, environment conditions and seasonal changes. Ensure to test all waxes with your own variables as waxes can vary slightly between different batches which can affect wick sizes and fragrance loading. 

Our Coconut Soy Blend Wax is a breeze to melt and a beginner friendly option. This Coconut and Soy formulation features a natural soy-based additive that allows the wax to be poured at a hotter temperature, reducing frosting and increasing fragrance loading for a stronger scent throw.

The unscented wax quantity is listed in grams for each vessel. Simply multiply the grams by the number of candles you wish to make, then divide this number by 1000 to determine how many kilograms of wax is required.

Paraffin Wax is a popular wax choice for use in candles as it is very efficient at releasing the fragrance oil due to its molecular structure.

The addition of Paraffin maximises your hot and cold scent throw. Soy Wax is a 100% natural, non-toxic and biodegradable wax option formulated from soybean oil.

Soy Wax is a softer wax with a lower melting point that produces a creamy white surface finish. It burns for longer at a cooler temperature than Paraffin Wax. 

We recommend a double boiler method for an efficient and economical melting process. However, using a microwave to melt your wax will also work.

Fill a large saucepan half-full with water and bring to a boil. Then place your measured wax amount into an aluminium pouring pot and place the pot into the larger saucepan. Melt the wax over a medium-low heat stirring gently. When needed, carefully add more water to the larger saucepan to prevent evaporation. Monitor the temperature of the wax using a thermometer. Heat the wax until it is melted to the suggesting melting point temperature. Pour the wax into a pouring jug once molten and mix your fragrance oil at the desired temperature. Pour the wax mixture into your candle vessel. 

It is essential to cure (rest) your candle for several days before burning for the first time to allow for the wax and fragrance molecules to bind. We recommend a minimum of 3-4 days and a maximum of 2 weeks for curing. Conducting your own tests will help to determine how much time is needed to achieve an optimal hot scent throw. 

Please note, our wick recommendations are a guide and we advise conducting your own testing for optimal burn results. 

Wicks 80mm

Size: HTP 31, Burn Diameter: 33mm
Size: HTP 41, Burn Diameter: 36mm
Size: HTP 52, Burn Diameter: 38mm
Size: HTP 62, Burn Diameter: 39-40mm
Size: HTP 72, Burn Diameter: 42mm
Size: HTP 73, Burn Diameter: 43-44mm

Wicks 150mm

Size: HTP 31, Burn Diameter: 33mm
Size: HTP 41, Burn Diameter: 36mm
Size: HTP 52, Burn Diameter: 38mm
Size: HTP 62, Burn Diameter: 39-40mm
Size: HTP 72, Burn Diameter: 42mm
Size: HTP 73, Burn Diameter: 43-44mm
Size: HTP 83, Burn Diameter: 45-46mm
Size: HTP 104, Burn Diameter: 49-50mm
Size: HTP 105, Burn Diameter: 56mm
Size: HTP 105, Burn Diameter: 56mm
Size: HTP 126, Burn Diameter: 66mm
Size: HTP 1212, Burn Diameter: 71mm

We always recommend using wick trimmers to trim your wicks. 

Some larger candles can require double-wicking for a more efficient burn. If the diameter of your candle is wider than 10cm, we encourage to use a second wick. This ensure that the surface level of the wax melts with in the first recommend burn time (we generally recommend 4 hours).

Please ensure that wicks are spaced out evenly and not positioned too close together. When double-wicking a candle, divide the diameter of the glassware in half and select the appropriate wick for that burn diameter.

Yes! Our natural cotton HTP wicks feature braided paper fibres coated in a premium wax which has been stringently tested to enhance rigidity during pouring and burning. Our HTP wicks achieve a soft, even burn perfect for natural waxes e.g. wax blends with soy or coconut.

We recommend trimming the wick to 1cm above the wax.

We recommend using a wick sticker or a hot glue gun to secure the pre-tabbed wick to your choice of glass, ceramic or tin candle vessel. Make sure the wick is placed at the centre in the bottom of the container. Use paddle pop sticks or a peg to keep your wick upright and centred when pouring your wax.